5S Quality Management
The philosophy of 5S represents a way of focusing and finding ways to improve workflow and efficiency. Applying the 5S framework is the foundation for any change and most importantly it will instil a culture which encourages continuous improvements. A well-organized work area can improve service delivery efficiency and quality.
Course Content
- 01 Understanding Customer Experience
- 02 Integrated Approach to Guest Service Delivery
- 03
- 04 5S Workshop
- o Workshop 1: Sort (Seiri)
- o Workshop 2: Set in Order (Seiton)
- o Workshop 3: Shine (Seiso)
- o Workshop 4: Standardize (Seiketsu)
- o Workshop 5: Sustain (Shitsuke)