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Our LocationC-7-7 Metropolitan Square, Jalan PJU 8/1 Damansara Perdana, 47820 Petaling Jaya, Selangor.

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Interpersonal Skills For Leaders

Effective interpersonal skills ensure your success as a team player at work and promote a positive work environment. Communication, cooperation and empathy are keys to developing strong relationships with clients and co-workers. Poor interpersonal skills can lead to lawsuits, disgruntled customers and strife in the office. Some interpersonal skills might be part of your natural personality or disposition, but others can be learned over time. Our Interpersonal Skills for Leaders training course is designed for managers and staff who wish to increase their self-awareness and improve the way they relate to others in order to work more effectively and to sustain high quality working relationships.

Course Content

  • 01Understanding interpersonal skills
  • 02Challenges in the 21st century
  • 03Thinking strategies
  • 04Interaction for personal / practical needs
  • 05 Interaction Essentials
  • 06Verbal & non-verbal communication
  • 07Negotiation, persuasion & influence
  • 08Critical thinking, problem solving & decision making
  • 09Assertiveness
  • 10Teamwork
  • 11 Interaction process